Apple iPhone Duo users report screen failures days after launch

OPA WIRE, Oct 26 (OPA) — Customers have flooded social media with reports of hardware failure on the newly released iPhone Duo, a foldable device retailing between £1,999 and £3,199. Users describe a consistent pattern: the hinge mechanism exhibits unexpected stiffness, followed by an audible 'pop' and the subsequent appearance of a T-shaped crack along the central crease. In some instances, the damage occurred within hours of unboxing, with several reports noting the screen failed before the initial setup process was complete.

Technical analysis suggests the issue may stem from the device's internal hinge architecture. A teardown by iFixit indicated that the hinge contains a complex linkage system that may not move as intended, potentially placing pressure on the display. Furthermore, a cable positioned directly beneath the crease appears to coincide with the origin point of the reported fractures. Independent durability testing conducted by YouTuber CuriousHagi identified a snapped component within the hinge mechanism as a primary cause for the screen damage.

Apple has not issued a formal statement regarding the cause of the failures or acknowledged a widespread defect. Under the company’s standard warranty, hinge failures resulting from normal use are covered for one year. However, repair costs for out-of-warranty units are estimated at approximately $1,500. While some customers have secured full refunds, others face significant delays in obtaining replacements due to current supply shortages.

Inventory for all iPhone Duo configurations is currently depleted, with online orders not expected to ship until January 2027. Some affected users have reported success in bypassing online wait times by visiting physical Apple Store locations to request immediate replacements. Apple has been approached for comment regarding the reports of hardware failure and the status of its current inventory.